FAQs

413-458-9677

Stay@mapleterrace.com

555 Main St Williamstown,MA 01267-2612

Welcome to the Maple Terrace FAQ section. We’ve gathered answers to the most common questions to help you learn more about our motel, amenities, booking process, and guest experience. Whether you’re planning your first stay with us or returning for another visit, this page is designed to provide clear and helpful information at a glance.

1. Reservations & Booking

Q: How can I make a reservation?
A: You can book online at our website, call us at 413-458-9677, or email stay@mapleterrace.com. We’re happy to help by phone if you prefer a personal touch.
Q: Is it better to book directly with you or through a third-party site like Booking.com or Expedia?
A: Booking directly with us, either through our website or by phone, always gives you the best value. Third-party sites charge a 15–20% commission, which is reflected in their prices. By reserving directly, you’ll receive our lowest available rates and may also qualify for special discounts, such as AAA, AARP, or extended stay offers.

Q: Do you take group or block reservations?
A: Yes, please get in touch with us directly by phone or email so we can best accommodate group needs and provide group rates when available.
Q: What is your cancellation/deposit policy?
A: Our cancellation and deposit policies vary depending on your dates of stay and the rate selected. Some reservations require prepayment and are non-refundable, while others allow free cancellation up to a specified date. You’ll see the exact policy before completing your reservation, and it will also be clearly stated in your confirmation email.

2. Check-in / Check-out

Q: What time is Check-In and Check-out?
A: Check-in begins at 2:00 PM. Check-out is 11:00 AM. Early Check-in or late Check-out may be possible (subject to availability).
Q: What if I arrive late?
A: No problem! If you plan to arrive after 10:30 PM, just let us know in advance. We’ll email you easy-to-follow late arrival instructions and a simple self-check-in procedure to ensure a smooth and hassle-free arrival.

3. Rates & Payment

Q: What payment methods do you accept?
A: We accept all major credit and debit cards. Cash payments are also welcome, provided we have a valid credit card on file. If you prefer to pay in cash, please let us know; we’re happy to offer a cash discount.
Q: Are taxes included in the rate?
A: Rates quoted over the phone do not include taxes. We’re always happy to provide the total price, including taxes, before you confirm your booking. Rates shown on our website are also listed before taxes, but the full total, including taxes, will appear once you select your room. Your confirmation email will clearly display the complete amount.

4. Rooms & Amenities

Q: What’s included in each room?
A: All rooms include comfortable beds, smart flat-screen TV with cable, free Wi-Fi, fridge, microwave, coffee maker, desk, seating area, phone (free local calls), and individual temperature control.
Q: Do rooms have microwaves and mini-fridges?
A: All the rooms include a mini-fridge and microwave.
Q: Is breakfast included?
A: Yes; we offer a complimentary continental breakfast each morning (bagels, breads, yogurt, cereal, fruit, baked goods, and coffee/tea). Breakfast hours are posted in the lobby.
Q: Do you have on-site laundry?
A: We don’t have on-site guest laundry, but we’re happy to recommend nearby laundromats that also offer convenient drop-off laundry services.
Q: Do you have any rooms, suites, or apartments with a full kitchen?
A: Yes, we offer two suites/apartments that include a full kitchen.
Suite 116 – Located on the first floor. (Downstairs Suite 116 – Maple Terrace)
Suite 117 – Located on the second floor. (Upstairs Suite 117 – Maple Terrace)
Both are great options for guests who prefer the convenience of cooking during their stay.

5. Pool / Outdoor Areas

Q: Is the pool open year-round?
A: Our heated outdoor pool is open seasonally, typically from around Memorial Day through mid-September. Pool hours and availability are posted on the property and may vary depending on weather conditions.
Q: How do I use the fire pit / outdoor spaces?
A: Guests are welcome to enjoy our outdoor spaces anytime between 7 AM and 10:30 PM. If you’d like to use the fire pit, just give us a quick call from your room; we’ll be happy to light it for you.

6. Pets

Q: Are you pet-friendly?
A: Yes, we’re happy to welcome dogs only! If you plan to bring your furry friend, please give us a quick call in advance to confirm availability, since we have only three designated dog-friendly rooms. A small pet fee applies (you’ll see it in your reservation, or we can confirm over the phone). Dogs must be leashed in common areas, and owners are responsible for cleanup. Service dogs are, of course, always welcome.

7. Parking & Accessibility

Q: Is parking available?
A: Yes, we offer free on-site parking, and you can park conveniently close to your room for easy loading and unloading. If you plan to bring more than one vehicle, please let us know in advance. Parking is limited, and we want to ensure that every guest has a space before accommodating extra cars.
Q: Are you wheelchair accessible?
A: All our rooms are located on the ground floor except for one (the second-floor Suite 117). However, please note that our rooms are not wheelchair accessible, as there is a single step of about 6 inches at the entrance. If you have specific mobility needs, please contact us before booking so we can help ensure a comfortable and suitable stay.

8. Noise & Neighbors

Q: Is the motel noisy (near the road)?
A: Although we’re located on Main Street, most of our rooms are set back from the road behind the main house, making them very quiet. The two suites/apartments (116 and 117) are in the main building and may experience some road noise. If you’re sensitive to sound, we recommend requesting a room in the motel building for a quieter stay.

9. Housekeeping & Supplies

Q: How often are rooms cleaned?
A: All rooms are thoroughly cleaned and disinfected between guest stays. For multi-night visits, we’re happy to provide housekeeping service upon request at no extra charge. Simply let us know at Check-in how often you’d like your room refreshed.

10. Safety & Security

Q: How secure is the property?
A: Our property is well-lit and equipped with keyed room access, security cameras, and on-site staff. We also live on the premises, so if you ever need assistance, we’re just a phone call away. Guest comfort and peace of mind are very important to us.

11. Local Area / Directions

Q: How close are you to Williams College, The Clark Art Institute, Williamstown Theater Festival (WTF), and MASS MoCA?
A: We’re less than a mile from Williams College and the Williamstown Theater Festival; just a few minutes away and walkable for many guests. The Clark Art Institute is approximately 1.6 miles from the property, and MASS MoCA is a quick and easy drive. Our location makes it convenient to enjoy all of the area’s major attractions.
Q: Can you recommend nearby restaurants and shops?
A: There are many great dining options nearby; you can explore them here: https://destinationwilliamstown.org/venues/category/eat/

We’re happy to share personal recommendations or help with reservations at Check-in.

12. Other Policies

Q: Are you a non-smoking property?
A: Yes, all of our rooms and indoor common areas are non-smoking. Guests are allowed to smoke outdoors, as long as they stay a reasonable distance away from doors and windows.
Q: Do you offer refunds if I have to cancel due to weather/flight issues?
A: Refunds depend on the rate type and timing. For last-minute cancellations, we’ll do our best to rebook your room. If we’re able to re-rent it, we’ll gladly refund you. Otherwise, non-refundable rates remain as booked. Please contact us; we’re always happy to discuss options.

If you didn’t find the information you were looking for, we’re always happy to help. Please feel free to contact the Maple Terrace team anytime; we’re here to make your stay comfortable, enjoyable, and memorable. We look forward to welcoming you soon!